Privacy policy

Last updated: 24 August 2026

This Privacy Policy explains how FOSTER & Co. Brands Ltd, trading as No Ordinary Food, collects, uses, stores and protects your personal information when you visit www.noordinaryfood.co.uk, place an order, contact us, subscribe to marketing communications or otherwise interact with us.

For the purposes of UK data protection law, FOSTER & Co. Brands Ltd is the data controller responsible for your personal information.

1. Who We Are

FOSTER & Co. Brands Ltd
Trading as No Ordinary Food
Website: www.noordinaryfood.co.uk
Email: hello@noordinaryfood.co.uk

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

  • your name;

  • billing and delivery address;

  • email address;

  • telephone number;

  • order and purchase information;

  • payment and transaction information;

  • account information, if you create an account;

  • communications you send to us;

  • marketing preferences;

  • information about how you use our website;

  • device information, browser type and IP address;

  • cookies and similar tracking information.

We only collect personal information that is reasonably necessary for operating our business, fulfilling orders, improving our services and complying with our legal obligations.

3. How We Collect Your Information

We may collect personal information directly from you when you:

  • place an order;

  • create an account;

  • contact us;

  • subscribe to emails or other marketing;

  • enter a promotion or offer;

  • leave a review;

  • interact with our website.

We may also receive information automatically through cookies and similar technologies when you browse our website.

Certain information may also be provided to us by third parties involved in processing your order or operating our website, such as payment providers, delivery companies, ecommerce platforms and analytics providers.

4. How We Use Your Personal Information

We may use your personal information to:

  • process and fulfil your orders;

  • take and manage payments;

  • arrange delivery;

  • provide order confirmations and updates;

  • respond to enquiries and customer-service requests;

  • process refunds, replacements or complaints;

  • detect and prevent fraud;

  • manage and improve our website;

  • understand how customers use our website;

  • maintain our business and financial records;

  • comply with legal, regulatory and tax obligations;

  • send marketing communications where permitted;

  • personalise or improve our marketing and advertising;

  • protect our business, customers and website.

We will only use your personal information where we have a lawful basis for doing so.

5. Our Lawful Bases for Processing

Under UK data protection law, we may rely on one or more of the following lawful bases:

Contract
Where processing is necessary to fulfil an order or take steps at your request before entering into a contract.

Legal obligation
Where we need to process information to comply with a legal or regulatory requirement.

Legitimate interests
Where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

This may include fraud prevention, customer service, improving our website and understanding how our business performs.

Consent
Where you have given us permission, for example for certain marketing communications or optional cookies.

Where we rely on consent, you may withdraw that consent at any time.

6. Payment Information

Payments made through our website are processed by third-party payment providers.

We do not normally receive or store your complete payment-card details.

Payment providers may collect and process your information in accordance with their own privacy policies and security procedures.

7. Shopify

Our online store is hosted using Shopify.

Shopify provides the ecommerce platform that allows us to sell our products and services to you.

Shopify may process certain personal information on our behalf to provide website, checkout, payment, fraud-prevention, analytics and related ecommerce services.

Shopify may also process data for its own purposes in accordance with its applicable privacy documentation.

8. Sharing Your Personal Information

We do not sell your personal information.

We may share personal information with trusted service providers where necessary to operate our business, including:

  • Shopify and ecommerce technology providers;

  • payment processors;

  • delivery and postal companies;

  • email and marketing platforms;

  • website hosting and technology providers;

  • analytics providers;

  • professional advisers such as accountants or lawyers;

  • fraud-prevention and security providers;

  • government, tax, regulatory or law-enforcement authorities where legally required.

We only share information that is reasonably necessary for those organisations to provide their services or where required by law.

9. Marketing Communications

If you have opted in to receive marketing communications, or where we are otherwise legally permitted to send them, we may send you information about:

  • No Ordinary Food products;

  • new flavours or product launches;

  • promotions and discounts;

  • bundles and special offers;

  • other news relating to our products or business.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at hello@noordinaryfood.co.uk.

Unsubscribing from marketing communications will not prevent us from sending transactional communications relating to an order you have placed.

10. Cookies

Our website uses cookies and similar technologies.

Cookies are small files stored on your device that help websites operate, remember preferences and understand how visitors use the site.

We may use cookies for purposes including:

  • essential website functionality;

  • shopping-cart and checkout functionality;

  • security and fraud prevention;

  • remembering preferences;

  • analytics;

  • measuring marketing performance;

  • advertising and personalisation where permitted.

Where required by law, non-essential cookies will only be used with your consent.

You can manage your cookie preferences through the cookie controls available on our website and through your browser settings.

11. Analytics and Advertising

We may use analytics and advertising services to understand how visitors use our website and to measure the effectiveness of our marketing.

These services may collect information such as:

  • pages viewed;

  • products viewed;

  • approximate location;

  • browser or device type;

  • referring website;

  • interactions with advertisements;

  • purchases or other website activity.

Where required, these technologies will only operate after you have provided appropriate consent.

12. Retaining Your Personal Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information may depend on:

  • whether you have an active customer relationship with us;

  • our legal and tax obligations;

  • whether information is required to deal with a complaint or dispute;

  • fraud-prevention requirements;

  • applicable limitation periods.

Certain transaction and financial records may need to be retained for several years to comply with accounting, tax or legal requirements.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

13. International Transfers

Some of the companies that provide services to us may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the information receives a level of protection consistent with UK data protection law.

This may include relying on adequacy regulations or appropriate contractual safeguards.

14. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against:

  • unauthorised access;

  • accidental loss;

  • misuse;

  • alteration;

  • disclosure;

  • destruction.

However, no internet-based system can be guaranteed to be completely secure.

You are responsible for keeping any account credentials or passwords associated with our website confidential.

15. Children's Privacy

Our website and products are not specifically directed at children.

We do not knowingly collect personal information directly from children where parental or guardian consent would be legally required.

If you believe a child has provided personal information to us improperly, please contact us.

16. Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • request access to personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete certain personal information;

  • ask us to restrict how your information is used;

  • object to certain types of processing;

  • request the transfer of certain information;

  • withdraw consent where processing is based on consent;

  • object to direct marketing.

These rights are subject to certain legal limitations and exemptions.

To exercise any of these rights, contact us at hello@noordinaryfood.co.uk.

We may need to verify your identity before responding to a request.

17. Complaints

If you have concerns about how we handle your personal information, please contact us first at:

hello@noordinaryfood.co.uk

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data-protection regulator.

18. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of those third-party websites.

You should review their privacy policies before providing them with personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • changes to our business;

  • changes to our website or services;

  • changes in technology;

  • changes in legal or regulatory requirements.

The latest version will always be published on this page.

20. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information or your data-protection rights, please contact:

FOSTER & Co. Brands Ltd
Trading as No Ordinary Food
Email: hello@noordinaryfood.co.uk
Website: www.noordinaryfood.co.uk